DATENSCHUTZRICHTLINIE

We may collect the following categories of personal data when you use our Website or services:

2.1 Data you provide to us

• Contact details: name, email address, phone number (if provided), company name

• Project information: website URL, SEO needs, budget, target countries, and any information you enter in contact or order forms

• Billing details: if applicable, invoicing name, address, VAT number and payment-related information (handled securely, often via payment providers)

2.2 Data collected automatically

When you visit our Website, we may automatically collect:

• Usage data: pages visited, time and date of visit, time spent on pages

• Device and log data: IP address, browser type, operating system, referral URL

• Cookie data: information stored in cookies or similar technologies (see Section 6)

This data is generally processed in an aggregated or pseudonymised form but may sometimes be considered personal data.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries: answering questions you send via contact forms or email

• To provide and manage our services: setting up and managing SEO campaigns, backlinks, listings and on-page SEO services

• To prepare offers and contracts: creating proposals, quotes or service agreements

• To improve our Website and services: analysing Website usage to enhance usability and performance

• To send service-related communications: important updates about your project, invoices, and essential notices

• Marketing communications (optional): sending newsletters or updates about our services if you have given consent or if permitted by law

We do not sell your personal data to third parties.

4. Legal Bases for Processing

Under the GDPR, we rely on the following legal bases:

• Performance of a contract: when we process data to provide our SEO services or respond to pre-contractual requests

• Legitimate interests: for Website analytics, security, business development and basic direct marketing to existing clients, as long as your rights do not override these interests

• Legal obligations: to comply with tax, accounting or other legal requirements

• Consent: for certain marketing activities and non-essential cookies (where required by law). You can withdraw your consent at any time.

5. How We Share Your Data

We may share your personal data with:

• Service providers and partners:

  • Web hosting providers

  • Email and CRM tools

  • Analytics providers (e.g. web analytics tools)

  • Payment processors (if applicable)

• Professional advisers: accountants, legal counsel, where necessary

• Authorities: if required by law or to protect our rights, property or safety.

All service providers that process personal data on our behalf are required to provide appropriate safeguards and to process your data only according to our instructions.

We do not share your data with third parties for their own independent marketing purposes.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

• Ensure basic Website functionality

• Remember your preferences (e.g. language)

• Analyse Website traffic and performance

• Improve content, services and user experience

Where required by law, we will ask for your consent before placing non-essential cookies (for example, analytics or marketing cookies).

You can manage or disable cookies via your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

7. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we will ensure adequate protection by:

• Using countries with an adequacy decision by the European Commission, or

• Implementing Standard Contractual Clauses or other appropriate safeguards.

You can contact us for more information about these safeguards.

8. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Policy, including:

• Client and project data: for the duration of the relationship and for a reasonable period afterwards (e.g. for tax and legal requirements)

• Contact form enquiries: for as long as needed to handle your request and for a short period afterwards

• Billing and accounting data: kept for the legally required retention period (often 7–10 years, depending on jurisdiction)

When data is no longer needed, we will delete or anonymise it in a secure manner.

9. Your Rights Under GDPR

If you are in the EU/EEA, you have the following rights regarding your personal data:

• Right of access: to know whether we process your data and to obtain a copy

• Right to rectification: to correct inaccurate or incomplete data

• Right to erasure (“right to be forgotten”): to request deletion in certain circumstances

• Right to restriction of processing: to limit how we use your data

• Right to data portability: to receive your data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible

• Right to object:

  • to processing based on our legitimate interests

  • to direct marketing at any time

• Right to withdraw consent: where processing is based on consent

To exercise any of these rights, please contact us at:
Email: [your contact email]

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access

• Loss or destruction

• Alteration or disclosure

These measures may include secure hosting, access controls, encryption where appropriate and regular monitoring.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

11. Children’s Privacy

Our Website and services are not directed at children under 16 years of age, and we do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect legal changes or improvements to our services.

The latest version will always be available on supervivoseo.com, with the “Last updated” date at the top. We encourage you to review this Policy periodically.